All shades of anger. All shades of frustration. All levels of exhaustion. I arrived Davao from Manila at about 845 PM tonight. Happy to have been the first person to get out of the airplane and the first to reach the luggage carousel. Luggage came, peacefully retrieved it and was about to exit the arrival area when I noticed, to my extreme horror, that the padlock of my bag was yanked out -- the metal thing that holds the padlock to the zipper ripped off! I immediately checked contents and heart pounding hard, I saw that all my stuff were in a jumbled mess inside my bag -- my little bags were opened, my toiletries bag opened, everything opened and examined! Even my leather ballpen case did not escape scrutiny! I became extremely worried when I saw that I inadvertently left my credit card wallet inside my luggage! Stupid and disorganised me, I just shoved all my stuff inside my bag earlier because I was already getting late going to the airport from the office. I didn't realise until the incident that the stuff I carelessly shoved inside included my mesh bag containing keys, credit card wallet, coin purse, and all sorts of little abubot I always carry in my handbag. My credit cards were all out of their individual plastic sleeves when I saw it! I immediately approached a policeman to tell him what happened, he advised me to go to the CEBU PACIFIC check-in counter to report. When I reached the counter, I find out there is also another lady with the same predicament! We were an unlikely pair of two people with good imitation Chanel (hers) and Louis Vuitton (mine) bags! The CEBU PACIFIC people only asked us to fill-out a form entitled customer FEEDBACK form. Feedback?!?! Yes, to them what happened only merits a comment form! I was by that time calling all the hotline numbers of my credit cards to have it blocked while trying to make my point to the daft CEBU PACIFIC manager that this is a serious case even if he says I/we did not loose anything! I pointed out that for sure all my credit card information, including the security digits, have been written down and therefore would most likely be used for online transactions and if this isn't part of their definition of losing something, I do not know what is! And for his information, I did loose something -- the thief got my stash of Fortnum and Mason Tea! Seems he/she knows what good tea is! I demanded they give us definite word on what they would do about our case, on when they would get back to us on updates, and whether they would reimburse us for costs incurred -- me for the cost to replace all my credit cards and for all the calls I made to 5 hotline numbers. The other lady meanwhile was also doing her own pangasaba and demands. Now, this manager says, staring hard at me, it's the customer service in Manila who will process this and as you know Ma'am, it's late in the night already, we don't have 24 hours customer service so they would probably get back to you tomorrow and oh, about the reimbursement, you did not loose anything so we won't reimburse, if you want to pursue it, you can make your case with our customer service when they contact you. No email from Cebu Pacific Customer Service 3 weeks (and running) after the incident. I went to their local office last week when I flew to Manila and the lady said, (1) it is not their fault, and (2) a customer service person will email me. Nadah. None. Wala! No email, no call. Disregarded as unimportant. NOTE TO SELF: Write a letter to the editor, send to major dailies, write a letter to Tulfo or whoever can shout the loudest. This is not the end of this story Cebu Pacific! Oh and by the way, my mother said, correction ____ the bag I gave you is the real deal, what are you talking about it being good imitation?! Aaaarrgghhh! I'm sorry mama, it doesn't look like its old self anymore.